Soft Tide FAQ
When will my order ship?
All Soft Tide items are made to order. Please allow up to 2-4 weeks for production and shipping.
You will receive a tracking number by email once your order has shipped.
Why is my order coming in multiple packages?
Some orders may arrive in separate packages. This can happen when different items in your order ship at different times. If this occurs, tracking information will update as each package is shipped.
If this happens, your tracking email will update as each package ships.
Do you accept returns or exchanges?
All items are made to order, so we do not accept returns or exchanges for incorrect sizing or change of mind.
If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with photos and we will make it right.
How do I choose the right size?
Please refer to the size chart on each product page before ordering.
If you prefer a looser or oversized fit, we recommend sizing up.
Will items restock?
Most Soft Tide releases are limited drops. Once a collection closes, it may not return.
How can I contact you?
For questions about your order, please contact us at: